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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Felton

November 15, 2024

5  out of  5
rating by Robert Felton
"One of the best State Farm agents in Springfield! Call him today!"
We responded:
"Thank you Robert for the great 5* review and your friendship and business all of these years! I appreciate you!!!"
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Fred Venhoff

November 13, 2024

5  out of  5
rating by Fred Venhoff
"I had heard nothing but great reviews before doing business with Jim Roebuck and have not been disappointed in the least. Tanya has been an absolute pleasure to work with. I would highly recommend this agency if you are contemplating a change in your insurance provider."
We responded:
"Thank you Fred. We are honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Geo Latimer

November 6, 2024

5  out of  5
rating by Geo Latimer
"Common sense insurance agency. I like to stop by to visit the dog."
We responded:
"Thank you George for the great review! Buddy enjoys your company also!!"
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Chloe Compton

October 31, 2024

5  out of  5
rating by Chloe Compton
"Jim Roebuck and staff, Having been taking care of our insurance needs for over 20 years. Highly recommend them. Friendly staff ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Curtis Williams

October 29, 2024

5  out of  5
rating by Curtis Williams
"The staff went above and beyond for me. Especially Tonya Sell. Hats off to this crew."
We responded:
"Thank you Curtis! Tonya is wonderful and great at helping people. Thanks again for the kind review."
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Heidi Henderson

October 29, 2024

5  out of  5
rating by Heidi Henderson
"Tonya does a great job of explaining coverages and options without being pushy. Everyone in the office is very helpful."
We responded:
"Thank you Heidi for the great review! I agree Tonya does a great job. Really appreciate taking the time to leave us a review."
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Brad Henderson

October 29, 2024

5  out of  5
rating by Brad Henderson
"Very helpful and very friendly"
We responded:
"Greatly appreciate your 5* review Brad, thank you for the kind words."
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Rhonda Smith

October 28, 2024

5  out of  5
rating by Rhonda Smith
"Jim Roebuck has been my agent for years! Jim and State Farm have taken care of all our Insurance needs. I don’t feel anxious or scared to call Jim’s office, when life happens! We have the peace of mind, knowing that when we have the unexpected happen, that State Farm and Jim Roebuck have our backs! The Ladies in the office are easy to talk to and give us that small town feeling…we so appreciate this agent and his office! Thank you, all! Well done!"
We responded:
"Thank you Rhonda for the extremely kind review. Thank you also for including Tonya, Melanie and Jaynne. We all appreciate you taking the time and leaving us a great 5*!"
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Ashlea Cardin

October 24, 2024

5  out of  5
rating by Ashlea Cardin
"Wonderful agent who, for more than 30 years, has cared for our family. Highly recommend!"
We responded:
"Thank you Ashlea for the very kind review. Crazy how fast time goes by. Greatly appreciate your friendship and insurance business all of these years."
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Mike

October 21, 2024

5  out of  5
rating by Mike
"Always helpful!"
We responded:
"Thank you Mike!"
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Ty Woods

October 14, 2024

5  out of  5
rating by Ty Woods
"This is a great insurance company and great people treat you like Family when you walk in the door."
We responded:
"Thank you Ty for the wonderful review!"
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Daniella Carlson

October 9, 2024

3  out of  5
rating by Daniella Carlson
"I have been with this company for so long, I can't even remember when I signed up. But they have been wonderful with me and very confident and knowing that I am safe with my house and my car."
We responded:
"Daniella, thank you for letting us take care of your insurance needs! We appreciate you very kind review."
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Nakayla Evans

October 8, 2024

5  out of  5
rating by Nakayla Evans
"So helpful and kind at answering any and all questions!"
We responded:
"We appreciate you Nakayla, thank you for the very kind review!"
Profile photo of Nick and Patti Sibley

Nick and Patti Sibley

October 7, 2024

5  out of  5
rating by Nick and Patti Sibley
"Excellent staff. Very friendly and helpful!"
We responded:
"Thank you Nick, thank you Patti for all your business over the years. Enjoy visiting each time we are together. Thanks again for the great review!"
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Michelle Billionis

September 26, 2024

5  out of  5
rating by Michelle Billionis
"The State Farm Team have delivered excellent service. I have appreciated the prompt responses and clear communication!"
We responded:
"Thank you Michelle for the 5*. Thanks also for your insurance business and friendship!"
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Jeannie McLaughlin

September 26, 2024

5  out of  5
rating by Jeannie McLaughlin
"I’ve been with Jim Roebuck for over 30 years. Jim and his entire team have always been helpful, friendly and very competent. I never have to think twice about anything insurance! Great State Farm office. Thanks Jim, Jayne and Melanie!"
We responded:
"Thank you Jeannie for the great review and your insurance business for 30 years. It is humbling having folks like you insured with us for such a long time. Thank you again!"
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Ashton Robertson

September 20, 2024

5  out of  5
rating by Ashton Robertson
"Great customer service, very helpful throughout all the calls trying to get me the best deal on my car insurance, thank you Melanie and Jaynne for all the help!!"
We responded:
"I appreciate your review Ashton! Melanie and Jaynne are great at finding the best deal."
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Eli Frye

September 20, 2024

5  out of  5
rating by Eli Frye
"Jim and team are always a pleasure to work with!"
We responded:
"Thank you Eli for the very kind review!"
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Stacy Garner

September 19, 2024

5  out of  5
rating by Stacy Garner
"This agency has been extremely helpful with anything we have encountered when updating policies , renewing policies , making a claim or just answering general questions we have about our coverage . Very happy that we chose Jim and his staff to be our agent ."
We responded:
"Thank you Stacy for the great review! We appreciate you and your Insurance Business!"
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Karie Wilson

September 17, 2024

5  out of  5
rating by Karie Wilson
"We have been with State Farm over 10 years for homeowner and car insurance. Jim and his team are amazing and always take care of any claims we have had in the past. I highly recommend Jim Roebuck!"
We responded:
"Karie we appreciate you and your business here in my office the past 10 years! You are important to me. Thanks for sending the outstanding review!"
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Michael Roberts

September 16, 2024

5  out of  5
rating by Michael Roberts
"Mr Roebuck was able to increase our coverage without increasing our cost."
We responded:
"Thank you Mike for the great review. I appreciate you, and your insurance business being in my office. Thanks you again."
Profile photo of Kevin O'Neal

Kevin O'Neal

September 13, 2024

5  out of  5
rating by Kevin O'Neal
"I have been getting my insurance though this office for almost 60 years. Jim and his staff are friendly and do their jobs well. The office has a dog, Buddy, which is a plus for me."
We responded:
"Thank you Kevin for your 60 years with State Farm--I appreciate you! Thanks also for the great review. Buddy says Hi and looks forward to your next visit."
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Michael S

September 12, 2024

5  out of  5
rating by Michael S
"Jim Roebuck does a great job of answering questions on if something may be covered or any ambiguity and if he doesn’t have an answer off the top of his head he will research and get an answer to you. Love the dog too!"
We responded:
"Thank you Michael for the great review and sharing your insurance business with us! Buddy appreciates the attention also!"
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Angela Bolen

September 6, 2024

5  out of  5
rating by Angela Bolen
"Always willing to help in any way they can."
We responded:
"Angela we greatly appreciate your 5* star review! Thank you for the kind words."
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Jacob Browning

September 5, 2024

5  out of  5
rating by Jacob Browning
"Awesome customer service . Tonya is the best and helps me with anything I need. Coming here is like visiting friends and family. I will never go anywhere else."
We responded:
"Thank you Jacob, I agree Tonya is the best! We enjoy seeing you and visiting each time we are together."