Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angela Lane

Angela Lane

April 13, 2024

5  out of  5 rating by Angela Lane
"Jim and his staff go above and beyond for all our insurance needs. Always a pleasant experience!"
Profile photo of Dale Conrad

Dale Conrad

April 12, 2024

5  out of  5 rating by Dale Conrad
"Always available to assist with any needs!"
Profile photo of Miranda German

Miranda German

April 12, 2024

5  out of  5 rating by Miranda German
"Jim and Tonya have helped me since I was able to drive! They are great at what they do!!"
Profile photo of Frank Haney

Frank Haney

April 11, 2024

5  out of  5 rating by Frank Haney
"I've been doing all my Home and Auto/RV insurance as well as my Liability insurance at Jim Roebuck State Farm for over 20 years. I have to say they are a pleasure to deal with and any time I’ve had any claims they have been expedited quickly and to my satisfaction. I highly recommend these folks and I have many times!"
Profile photo of APT Firearms Academy

APT Firearms Academy

April 11, 2024

5  out of  5 rating by APT Firearms Academy
"Jim has been our agent for quite some time and we are happy with his service. He is honest and trustworthy so we know he will take the best care of us, and has. If you want someone who you can trust with personal attention, Jim Roebuck with State Farm is the place to go."
Profile photo of Maranda Peters

Maranda Peters

April 9, 2024

5  out of  5 rating by Maranda Peters
"Tonya is the absolute sweetest person I've had the pleasure of dealing with. Definitely recommend dealing with her ❤️"
Profile photo of Chris Engebretsen

Chris Engebretsen

April 9, 2024

5  out of  5 rating by Chris Engebretsen
"Best group of insurance agents around. Always on point and very professional."
Profile photo of Cookie Lynn

Cookie Lynn

March 29, 2024

5  out of  5 rating by Cookie Lynn
"If you want personal attention, this is the agency for you!!"
Profile photo of Benjamin Long

Benjamin Long

March 25, 2024

5  out of  5 rating by Benjamin Long
"Very personable remembers me every time I call and always goes above and beyond to help with issues"
Profile photo of Bridgett Taylor

Bridgett Taylor

March 11, 2024

5  out of  5 rating by Bridgett Taylor
"Tonya was the best. Took her time to explain everything and get us a good rate. Stayed long after closing time on the phone with me. So kind and helpful. Give her a call."
Profile photo of T5 Farm

T5 Farm

March 11, 2024

5  out of  5 rating by T5 Farm
"Tonya was very helpful and quick to get us covered on short notice. Thank you!"
Profile photo of Megan White

Megan White

February 29, 2024

5  out of  5 rating by Megan White
"Always a great experience with Jim and his office! Friendly, knowledgeable, and always willing to help in any way they can to make your insurance experience smooth and hassle-free. Highly recommend!"
Profile photo of Virgilio Gabriel Fernandez

Virgilio Gabriel Fernandez

February 29, 2024

5  out of  5 rating by Virgilio Gabriel Fernandez
"Honestly, they are the easiest car insurers to reach out and have business with."
Profile photo of Teresa Davison

Teresa Davison

February 22, 2024

5  out of  5 rating by Teresa Davison
"State Farm may have Jake, but they are lucky to have Jim Roebuck. Jim is a friendly, fair, and fast agent. He always listens to your needs and provides the best policy assistance and advice available today. His staff are knowledgeable and courteous. Jim has been our family agent for years. We know he has our back when needed. If you are looking for a quality experience, call Jim Roebuck today!"
Profile photo of Cathy Cox

Cathy Cox

February 2, 2024

5  out of  5 rating by Cathy Cox
"So, I found out today that I’ve been with this office since 1995! And lemme tell ya, they have been nothing but SUPER kind and helpful. Always happy when I call them. It’s almost like an extension of my family. Very helpful and knowledgeable! Never once have they put me off or wouldn’t help me! Thank you SO much Jim, Janie and Tonya! Call them today for your insurance needs!"
Profile photo of MELANIE HOWARD

MELANIE HOWARD

January 24, 2024

5  out of  5 rating by MELANIE HOWARD
"Tonya @ Jim Roebuck's State Farm office helped me transfer my state Farm insurance policy from Ohio to Missouri! She is Wonderful! Thank you Tonya!! 😊"
Profile photo of jeff w

jeff w

January 19, 2024

5  out of  5 rating by jeff w
"Great experience!!! Very knowledgeable and listened to our needs. Tonya was wonderful and spent the entire afternoon meeting our needs. Highly recommend this agent"
Profile photo of Morgan Gonzalez

Morgan Gonzalez

December 22, 2023

5  out of  5 rating by Morgan Gonzalez
"This office is so sweet and helpful! Tonya Sell is amazing! 10 out of the 10 stars"
Profile photo of micah young

micah young

November 20, 2023

5  out of  5 rating by micah young
"Jim's office goes out of their way to serve their customers."
Profile photo of Barbie

Barbie

November 1, 2023

5  out of  5 rating by Barbie
"I was looking for a life insurance policy when I met Jim Roebuck and Tonya Sell at State Farm. They helped me set up exactly what I needed and followed up with me to make sure it was working out for me. Thank you Jim and Tonya."
Profile photo of Chris Weich

Chris Weich

October 30, 2023

5  out of  5 rating by Chris Weich
"Great service !"
Profile photo of jill presley

jill presley

September 23, 2023

5  out of  5 rating by jill presley
"I have been with State Farm, Jim Roebuck for 37 years. When I have something happen, like a deer meeting with my car , everything has gone very smooth. It's great dealing with the team. They made everything so easy, they made all the calls for rhe repair shop and the car rental. Thank you Jim and your team for all you do."
Profile photo of Chad B

Chad B

September 11, 2023

1  out of  5 rating by Chad B
"Someone got my debit card info and it's been a mess. I called state farm and tried to get my payment pushed back. I was told to call my local office so they could help. I called and explained the situation and instead of getting any help Jim's assistant just wanted to explain over and over what happens if you miss your payment. When I first got my life insurance policy I payed for an entire year before they sent me a notice saying they messed up somewhere and that they couldn't pay out on my policy until I fixed what they messed up. Did I get a refund on my payments that wouldn't protect my family? Definitely not, I wanted to love this office and company but at the end of the day you are just a payment and not a person. I'll be switching everything over to USAA immediately. State farm is the bad relationship I needed to see how good I had it before."
Profile photo of Tia DeMaria

Tia DeMaria

August 10, 2023

5  out of  5 rating by Tia DeMaria
"My family have been clients of Jim for almost 30 years! We wouldn’t trust anyone else in the Springfield area!"
Profile photo of Wendi Hilton

Wendi Hilton

July 26, 2023

5  out of  5 rating by Wendi Hilton
"Jim and his team are always just a phone call away. They don't treat you like just another customer, but they take interest in you and the situation your dealing with."