State Farm® Insurance Agent Jim Roebuck

"Jim Roebuck and his entire staff are always available and ready to answer questions or help with filing a claim. We have been with them almost 30 years and they are always friendly and accommodating"

"What can I say about the jim roebuck agency ? Nothing but praise , friendly , personable service , great people great atmosphere, I come from a town of 3000 people, moved to Springfield, I was worried about getting another agent that had that small town personable feel like I had , well.... People I found exactly what I was looking for. The wonderful ladies in the office felt like old friends as soon as we spoke . And I love Jim and the grumpy office dog😊i'd recommend them to anyone I cared about"

"they are SO helpful!! very easy to get in touch with, and SO VERY polite ☺️"

"Staff is ALWAYS friendly, professional and ready to help!!"

"When we switched to Jim Roebuck, we had an in person meeting with his team to go over our current policies. At that meeting, they clearly explained all the options and we got much better coverage for a great price. They are always happy to talk with me for as long as I need and want. They clearly explain what is best with both house and auto. It feels like you are treated like family and not like just another number. I would definitely recommend them!"

"I wanted to take a moment to recognize Shelly Murrill, who went above and beyond to help a State Farm customer who was away from their home and local office. Even though they’re clients of a different agent’s office, she was able to step up and help them out in a big way when they needed it most. Her professionalism, patience, and genuine willingness to help truly stood out.
She was quick to respond, extremely helpful, and took the time to make sure everything was taken care of. It’s rare to find someone who combines such strong attention to detail with such a warm, reassuring approach and it made a real difference.
Thank you, Shelly, for representing State Farm, and your office, so well. Your effort and follow-through were greatly appreciated!"

"The people here are so friendly and you feel like they are family. Things were really well explained and it really pays off to bundle home and auto with them. I highly recommend their service."

"Great agent, knowledgeable, and relatable! Plus great pens!"

"I dealt with Jim and Tonya over my home insurance. Our home had an old roof that needed to be replaced in order to insure our home. Jim contacted A-1 Roofing and because they knew Jim, they had someone on our roof later that same day. A-1 replaced our roof for a very fair price and did an excellent job on the install. Jim was right to trust them as a referral. Insured on my home now and happy. Will plan to stay with Jim Roebuck agency for years to come."

"Jim Roebuck's office has helped me with several issues and has always answered any questions I have had. And everyone has been very nice and helpful."

"Top Tier People! Jim, Jayne, Tonya, Shelly, the BEST Service! I recommend Jim Roebuck State Farm Agency, 100%!"

"Very sweet and was very helpful to me being new to insurance"

"A bit ago I called asking for some help setting up insurance for my car, and the lady that picked up, Tonya, she was really helpful. She told me about a few options I can do to make it cheaper, which is really helpful."

"Roebuck Insurance got me taken care of quickly and answered all my questions. I mainly worked with Shelly who did a great job but if I had a question and she was on the phone, there was always someone available to help me."

"Jim Roebuck State Farm is simply the best. They provide great service and a friendly face with every visit. Claims have never been an issue and their prices are very competitive! Keep up the great work!!!"

"Jim and his staff are wonderful people, very responsive and very knowledgeable. They have been a Godsend these past couple of weeks. So glad I switched to the Jim Roebuck agency!"

"Jim and Shelly are great! My family has been with Jim Roebuck for almost two decades combined. They always take care of us and are easy to work with."

"We've been with Jim at State Farm for 20+ years. He and his staff are very responsive and professional. They provide us with renters, auto, life, and business insurance. We had a major claim in 2023 and the payments were quick and easy. Happy to work with a local agent."

"Great experience working with Jim Roebuck at Farmers Insurance! He’s knowledgeable, responsive, and takes the time to explain all your options clearly. I felt confident I was getting the right coverage without any pressure. Highly recommend Jim if you’re looking for someone reliable and easy to work with!"

"Very knowledgeable and friendly. Best rates I've found. They go above and beyond in a very timely manner! Shout out to the office dog, Buddy. What a sweet boy! Jim truly takes care of you and your family."

"Shelly was an absolute pleasure to work with. From start to finish, her attitude stood out; she genuinely cares and takes a “whatever it takes to make it happen” approach that’s hard to find. She was more than willing to stay back late to make sure we were insured that day!

You can tell she truly enjoys what she does, and that energy carries through every interaction. She made the entire experience smooth, stress-free, and honestly enjoyable, even when working through a few changes on my policies.

If you’re looking for someone who is responsive, knowledgeable, and actually invested in helping you; Shelly is the one. Highly recommend."

"This is a great insurance company and great people treat you like Family when you walk in the door."

"Everyone in the office is friendly and very helpful. Tonya is a sweet lady"

"My family has received superbly caring service from Jim and Jaynne Roebuck and their State Farm staff for over three decades. These kind and considerate people know their stuff and act quickly on their clients’ behalf. They don’t even charge for their sincere friendliness."

"I always love working with Tonya. She is very helpful and thoughtful. I can wait a year to contact the team and Tonya knows my family and I the moment I greet her on the phone."