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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chad B

September 11, 2023

1  out of  5 rating by Chad B
"Someone got my debit card info and it's been a mess. I called state farm and tried to get my payment pushed back. I was told to call my local office so they could help. I called and explained the situation and instead of getting any help Jim's assistant just wanted to explain over and over what happens if you miss your payment. When I first got my life insurance policy I payed for an entire year before they sent me a notice saying they messed up somewhere and that they couldn't pay out on my policy until I fixed what they messed up. Did I get a refund on my payments that wouldn't protect my family? Definitely not, I wanted to love this office and company but at the end of the day you are just a payment and not a person. I'll be switching everything over to USAA immediately. State farm is the bad relationship I needed to see how good I had it before."

Tia DeMaria

August 10, 2023

5  out of  5 rating by Tia DeMaria
"My family have been clients of Jim for almost 30 years! We wouldn’t trust anyone else in the Springfield area!"

Payton DeMaria

August 10, 2023

5  out of  5 rating by Payton DeMaria
"Jim and all of his staff are so helpful anytime you call and talk to any of them and are very good at explaining the different sections of the policies. Very excellent service and always help if we have any problems!! Highly recommended"

Wendi Hilton

July 26, 2023

5  out of  5 rating by Wendi Hilton
"Jim and his team are always just a phone call away. They don't treat you like just another customer, but they take interest in you and the situation your dealing with."

tom cox

July 21, 2023

5  out of  5 rating by tom cox
"They are always patient, kind and they love dogs too... Buddy is a great four-legged comforter!"

Olivia Long

July 14, 2023

5  out of  5 rating by Olivia Long
"Friendly and Professional!! Jim has been great to work with on our home, auto, and life insurance needs over the last 15 years!!!"

Ashley Reed

July 12, 2023

5  out of  5 rating by Ashley Reed
"Jim and his office have been nothing short of amazing when it comes to taking care of me and my family! They treat you like family here and I trust them 100% with our insurance needs. I am very grateful for such an awesome insurance agent and his incredible team!"

Brenda Glenn

July 7, 2023

5  out of  5 rating by Brenda Glenn
"Always friendly and have taken good care of my husband and I for several years now. Was in their office today taking care of a tow bill. Absolutely 💯 % satisfied."

Chelsea Gray

July 5, 2023

5  out of  5 rating by Chelsea Gray
"My mom and I have been using this agency for years! They are kind, easy to work with and quick to reply! Tonya had my reimbursement check ready immediately after receiving my email. Appreciate their attention to customer service!"

Rick McLain

June 30, 2023

5  out of  5 rating by Rick McLain
"We have had Jim as our agent for several years and highly recommend him and State Farm. Jim is very trustworthy, honest, knowledgeable and accessible. His staff is very professional and friendly. Both Jim and his staff respond quickly to all our questions and always seem very willing to help."

Eagle Pawn

June 30, 2023

5  out of  5 rating by Eagle Pawn
"The Jim Roebuck office is outstanding. Mr. Roebuck and the staff will take all the time and effort needed to make sure you are getting the best policy and price available."

John Patten

June 30, 2023

5  out of  5 rating by John Patten
"Best service you could ask for! They treat us like family."

Erin Drennan

June 30, 2023

5  out of  5 rating by Erin Drennan
"Everyone did a great job with explaining our claim and what steps we need to take. Great to work with!"

Lori P

June 29, 2023

5  out of  5 rating by Lori P
"Great office of caring professionals! Let them take care of all of your insurance needs."

Mike Arnott

March 22, 2022

5  out of  5 rating by Mike Arnott
"A+ service and staff! Jim will treat you right."

Patricia Sasser

October 4, 2021

5  out of  5 rating by Patricia Sasser
"Kind and friendly"

P. Green

November 5, 2020

1  out of  5 rating by P. Green
"Unprofessional and unfortunately negative experience working with Jim Roebuck."

WendyNKelly P

July 8, 2020

5  out of  5 rating by WendyNKelly P
"Of you need insurance you will not go wrong here!"

Jeremy rich

February 11, 2020

5  out of  5 rating by Jeremy rich
"Absolutely one of the best State farm agents in Southwest Missouri. Highly recommend everyone in the office is completely friendly. Including Jim."

Virginia Arnold

February 10, 2020

5  out of  5 rating by Virginia Arnold
"Great service, friendly. Helpful staff"

Lisa Lakey

January 28, 2020

5  out of  5 rating by Lisa Lakey
"Great job"


July 24, 2019

1  out of  5 rating by Jane
"Made a call into office never received a call back rude not interested in customer service"

Draggin' Cable Inc

April 10, 2019

5  out of  5 rating by Draggin' Cable Inc
"One of the best!"