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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber G

November 21, 2025

5  out of  5
rating by Amber G
"I’ve been with them for years and I've never had an issue! Anytime I have a question, or anything, they’ve always been the best."
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g b

November 20, 2025

5  out of  5
rating by g b
"Jim is the consummate professional! His passion and drive to help others in need is absolutely incredible!!! Extremely knowledgeable about what he offers and he explains things to you in such precise detail that you know exactly what you are getting. Not enough stars ⭐️ in this chart to truly express what a rock star he is to State Farm. Don’t go anywhere else. Jim Roebuck has you covered."
We responded:
"Thank you g b for your great review! We appreciate your business but especially YOU and your family! Your words are very kind and we are very thankful you are part of Roebuck Ins."
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Laurie Soulsby

November 13, 2025

5  out of  5
rating by Laurie Soulsby
"I am a long time customer, have always been pleased with the customer service. They truly have the customer's best interest in mind, consistently, all the time."
We responded:
"We appreciate you Laurie! Thanks for your business all of these years AND the great review!!-Jim"
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Marguerite Lapierre

November 7, 2025

5  out of  5
rating by Marguerite Lapierre
"Jim and Shelly are so wonderful to work with! They were so great at explaining everything to us and helping us understand all of our options without pressuring us into adding on extra things that we didn’t need and would be more expensive. They made sure all our questions were answered and we felt very comfortable! I would definitely recommend getting insurance through them! Thank you both so much!"
We responded:
"Thank you Marguerite for your very kind words and great review. It is our pleasure and we are so proud to have you part of Roebuck Insurance!"
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John Ndahiriwe

October 27, 2025

5  out of  5
rating by John Ndahiriwe
"State Farm is truly the best place to be insured! The staff are very friendly, professional, and always take the time to explain everything clearly. What I love most is how much they care about supporting the community and families — you can really feel that they want to help, not just sell insurance. I highly recommend State Farm for anyone looking for honest, reliable, and caring service."
We responded:
"Thank you John! We enjoyed helping you and meeting your beautiful family. We look forward to our future together.-Jim"
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Jonathan Nguyen

October 17, 2025

5  out of  5
rating by Jonathan Nguyen
"So fast and professional! Shelly showed great empathy and was able to make it smooth and she has a friendly demeanor ! 10/10 would recommend working with to anyone"
We responded:
"Thank you Jonathan for this wonderful review! I agree, Shelly is fantastic-JIm"
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Tina O'Byrne

October 15, 2025

5  out of  5
rating by Tina O'Byrne
"Jim and staff are always so helpful when I call the office. They keep me informed and updated during my time of need. I highly recommend this State Farm agent and his team!"
We responded:
"Thank you Tina for the great review! It is always nice to hear from you.-Jim"
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Benjamin Zachary

October 9, 2025

5  out of  5
rating by Benjamin Zachary
"Jim and the folks at his office are always very helpful!"
We responded:
"Thank you Ben! We appreciate you!"
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Debbie Lane

September 16, 2025

5  out of  5
rating by Debbie Lane
"Very professional"
We responded:
"Thank you Debbie!-Jim"
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Justin Maples

September 11, 2025

5  out of  5
rating by Justin Maples
"The team at Jim's office are always pleasant and helpful."
We responded:
"Hey Justin! Thank you for the very nice review. We appreciate you.-Jim"
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Dyke Hurd

September 3, 2025

5  out of  5
rating by Dyke Hurd
"I have dealt with Jim and his staff for many years and they are the best! They are all so friendly and knowledgeable and always make me feel comfortable. I highly recommend them!!"
We responded:
"Thank you Dyke for the great review! We have enjoyed your friendship and handling your State Farm policies all of these many years.-Jim"
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Wanda Clark

August 30, 2025

5  out of  5
rating by Wanda Clark
"Jaynne was very informative answering the questions. She was very easy to talk with and was very knowledgeable. I appreciated her help and she helped me understand. She is an asset to your office."
We responded:
"Thank you Wanda! We appreciate your business. Happy we were able to get you the understanding you needed. Jaynne is indeed an asset to the office!-Jim"
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David Crouch

August 29, 2025

5  out of  5
rating by David Crouch
"Jim is a dedicated professional and a great Agent."
We responded:
"Thank you David for the great review!-Jim"
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Emily Terry

August 29, 2025

5  out of  5
rating by Emily Terry
"We went in right after an auto accident and Tonya was super kind and helpful. We had a great experience given the circumstances. We recommend their office to anyone!"
We responded:
"Thank you for the very nice review Emily, and we are sorry your accident occurred. Glad we were able to get you set up and claim going.-Jim"
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Diane Banks

August 29, 2025

5  out of  5
rating by Diane Banks
"Great customer service! Always helpful and friendly. 😊"
We responded:
"Thank you Diane for the great review!-Jim"
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Scott Carmack

August 28, 2025

5  out of  5
rating by Scott Carmack
"Thank you Jim and team for helping us understand what’s most important with insurance and for always helping with a smile. Whether it’s insurance for the truck or the life insurance, you always put us first."
We responded:
"Thank you Scott for the very nice review!-Jim"
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Heston White

August 27, 2025

5  out of  5
rating by Heston White
"Excellent customer service! Second vehicle insured through them. Highly recommend"
We responded:
"Hi Heston, welcome to our office! Thanks for the great review!! Look forward speaking with you the next time you are in. -Jim"
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Katy Porter

August 27, 2025

5  out of  5
rating by Katy Porter
"Always had the best service!!"
We responded:
"We appreciate you Katy! Thank you for the great review.-Jim"
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Rachel Plank A1 Quilting Machines, Inc

August 26, 2025

5  out of  5
rating by Rachel Plank A1 Quilting Machines, Inc
"Shelley Dayton is super helpful and knowledgeable."
We responded:
"Thank you Rachel for the very nice review! I agree Shelley is helpful and knowledgeable-she is part of a great team."
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Agnes Hausam

August 26, 2025

5  out of  5
rating by Agnes Hausam
"Reliable, always helpful"
We responded:
"Thank you Agnes! We appreciate you-thanks so much for leaving us a review. -Jim"
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Jason Morris

August 26, 2025

5  out of  5
rating by Jason Morris
"Super friendly and professional also they have a great 🐕!"
We responded:
"All of us thank you Jason for the great review, Buddy thanks you also!"
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Tammy Menzies

August 25, 2025

5  out of  5
rating by Tammy Menzies
"We have been with State Farm Jim Roebuck for many years and have always had prompt and great service. Staff is very informative, friendly and on top of all our insurance needs."
We responded:
"Thank you Tammy for the great view and all of your insurance business these many years.-Jim"
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Megan Finley

August 21, 2025

5  out of  5
rating by Megan Finley
"I was there today to get a copy of my husband's insurance card and the ladies there in the office were super sweet and helpful!!"
We responded:
"Thank you Megan! We enjoyed having you stop in and glad we were able to assist you.-Jim"
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Elaine Haney

August 19, 2025

5  out of  5
rating by Elaine Haney
"Jim has been my agent for years and at times went above and beyond helping me. Janie and the rest of the office are the best!"
We responded:
"Thank you for the great review!-Jim"
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Abigail Davis

August 8, 2025

5  out of  5
rating by Abigail Davis
"They are so helpful and quick any time we need something! Just purchased a new vehicle and sold my last and it was a very painless experience. Did it all over the phone. Would recommend!"
We responded:
"Thank you Abbey, congratulations on your new pickup!-Jim"