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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyle Deterding

November 27, 2024

5  out of  5
rating by Kyle Deterding
"Always quick to respond, and very helpful"
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Rick McLain

November 27, 2024

5  out of  5
rating by Rick McLain
"We have had Jim as our agent for several years and highly recommend him and State Farm. Jim is very trustworthy, honest, knowledgeable and accessible. His staff is very professional and friendly. Both Jim and his staff respond quickly to all our questions and always seem very willing to help."
We responded:
"Thank you Rick, very kind words."
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Calvin Roebuck

November 27, 2024

5  out of  5
rating by Calvin Roebuck
"Great service and always helpful"
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Shon Drennan

November 27, 2024

5  out of  5
rating by Shon Drennan
"Incredible service! You will feel comfortable and informed working with Jim. If you want the best of the best Jim is your guy!"
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kat tran

November 27, 2024

5  out of  5
rating by kat tran
"It’s been a pleasure working with Tonya. She navigated me through the whole process and help me understand my policy!! Highly recommend for insurances."
We responded:
"Thank you Kat for the great feedback and review. We especially look forward assisting you in the future."
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Sheldon Williams

November 26, 2024

5  out of  5
rating by Sheldon Williams
"Tonya was wonderful when setting up my insurance. She was very patient and explained the polices well. I will definitely be using this branch for my future policies!"
We responded:
"We definitely appreciate you and your insurance business Sheldon! Thank you for the great review. I agree, Tonya is wonderful."
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Debbie Hightower

November 25, 2024

5  out of  5
rating by Debbie Hightower
"I know that I can call Jim and his staff with any problem or questions and they will take care of it as quickly as possible. They have been fantastic for our family for many years!"
We responded:
"Thank you Debbie for taking the time to share your thoughts! We appreciate you and happy to know you’re satisfied with the service at our office provides. If you ever have any questions or need assistance, we’re here to help!"
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Sheila D

November 25, 2024

5  out of  5
rating by Sheila D
"Three years ago, I met my wonderful agent, Tonya Sell, on a plane ride back to Florida when I was in Springfield, looking to move back to Missouri. That chance meeting developed into a great experience for us as we relocated to the area. Thanks to Tonya Sell and Jim Roebuck, we have great home, auto, business and life insurance….couldn’t be happier 😊. Tonya, you ROCK!!!"
We responded:
"Thank you Sheila for the great review and thank you for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Doug M

November 23, 2024

5  out of  5
rating by Doug M
"Jim and his office staff were very cordial, helpful, and especially knowledgeable about Insurance. This was most helpful at a time when I needed new insurance policies. They were very thorough, polite, and friendly. They helped me get discounts and gave valuable advice concerning some sensitive insurance issues. I highly recommend this Insurance Agency."
We responded:
"Thank your Doug. We are thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elizabeth Alexander

November 22, 2024

5  out of  5
rating by Elizabeth Alexander
"Best insurance agent ever! He's like family! We have had him as our agent for over 20 years now. He keeps us apprised of any changes that we need to make and has always made sure that we have the best coverage possible. Would never consider changing."
We responded:
"Hey Elizabeth, thank you for the kind words and letting us take care of your insurance needs. You are the best thank you!"
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Steven John Adrian

November 20, 2024

5  out of  5
rating by Steven John Adrian
"This Group of incredible People is l Iike part of my Family I feel so protected by Them they are so Professional and Personable also. They handle all my Insurance needs with out any question hands down the Best Agency."
We responded:
"WOW Steve, thank you for the wonderful review!!! Always enjoy your company when in the office and friendship over the years. Thanks for your business-we look forward seeing you the next time you are in."
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Robert Felton

November 15, 2024

5  out of  5
rating by Robert Felton
"One of the best State Farm agents in Springfield! Call him today!"
We responded:
"Thank you Robert for the great 5* review and your friendship and business all of these years! I appreciate you!!!"
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Fred Venhoff

November 13, 2024

5  out of  5
rating by Fred Venhoff
"I had heard nothing but great reviews before doing business with Jim Roebuck and have not been disappointed in the least. Tanya has been an absolute pleasure to work with. I would highly recommend this agency if you are contemplating a change in your insurance provider."
We responded:
"Thank you Fred. We are honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Geo Latimer

November 6, 2024

5  out of  5
rating by Geo Latimer
"Common sense insurance agency. I like to stop by to visit the dog."
We responded:
"Thank you George for the great review! Buddy enjoys your company also!!"
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Chloe Compton

October 31, 2024

5  out of  5
rating by Chloe Compton
"Jim Roebuck and staff, Having been taking care of our insurance needs for over 20 years. Highly recommend them. Friendly staff ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Curtis Williams

October 29, 2024

5  out of  5
rating by Curtis Williams
"The staff went above and beyond for me. Especially Tonya Sell. Hats off to this crew."
We responded:
"Thank you Curtis! Tonya is wonderful and great at helping people. Thanks again for the kind review."
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Heidi Henderson

October 29, 2024

5  out of  5
rating by Heidi Henderson
"Tonya does a great job of explaining coverages and options without being pushy. Everyone in the office is very helpful."
We responded:
"Thank you Heidi for the great review! I agree Tonya does a great job. Really appreciate taking the time to leave us a review."
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Brad Henderson

October 29, 2024

5  out of  5
rating by Brad Henderson
"Very helpful and very friendly"
We responded:
"Greatly appreciate your 5* review Brad, thank you for the kind words."
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Rhonda Smith

October 28, 2024

5  out of  5
rating by Rhonda Smith
"Jim Roebuck has been my agent for years! Jim and State Farm have taken care of all our Insurance needs. I don’t feel anxious or scared to call Jim’s office, when life happens! We have the peace of mind, knowing that when we have the unexpected happen, that State Farm and Jim Roebuck have our backs! The Ladies in the office are easy to talk to and give us that small town feeling…we so appreciate this agent and his office! Thank you, all! Well done!"
We responded:
"Thank you Rhonda for the extremely kind review. Thank you also for including Tonya, Melanie and Jaynne. We all appreciate you taking the time and leaving us a great 5*!"
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Ashlea Cardin

October 24, 2024

5  out of  5
rating by Ashlea Cardin
"Wonderful agent who, for more than 30 years, has cared for our family. Highly recommend!"
We responded:
"Thank you Ashlea for the very kind review. Crazy how fast time goes by. Greatly appreciate your friendship and insurance business all of these years."
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Mike

October 21, 2024

5  out of  5
rating by Mike
"Always helpful!"
We responded:
"Thank you Mike!"
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Ty Woods

October 14, 2024

5  out of  5
rating by Ty Woods
"This is a great insurance company and great people treat you like Family when you walk in the door."
We responded:
"Thank you Ty for the wonderful review!"
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Daniella Carlson

October 9, 2024

3  out of  5
rating by Daniella Carlson
"I have been with this company for so long, I can't even remember when I signed up. But they have been wonderful with me and very confident and knowing that I am safe with my house and my car."
We responded:
"Daniella, thank you for letting us take care of your insurance needs! We appreciate you very kind review."
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Nakayla Evans

October 8, 2024

5  out of  5
rating by Nakayla Evans
"So helpful and kind at answering any and all questions!"
We responded:
"We appreciate you Nakayla, thank you for the very kind review!"
Profile photo of Nick and Patti Sibley

Nick and Patti Sibley

October 7, 2024

5  out of  5
rating by Nick and Patti Sibley
"Excellent staff. Very friendly and helpful!"
We responded:
"Thank you Nick, thank you Patti for all your business over the years. Enjoy visiting each time we are together. Thanks again for the great review!"