Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryan Raaphorst

Ryan Raaphorst

February 2, 2026

5  out of  5
rating by Ryan Raaphorst
"By far my favorite insurance agent. Shelly helped me and her customer service is the best. always feel loved here 10/10."
We responded:
"We really appreciate you great review Ryan! Thank you! Yes, Tonya and Melanie are fantastic!"
Profile photo of Donna Haase

Donna Haase

January 6, 2026

5  out of  5
rating by Donna Haase
"Jaynee Roebuck is the best!!! She is very caring, knowledgeable and professional. Just recently went with State Farm and if things so like they have gone we will be with them for a long time."
We responded:
"Thank you Donna for the great review. We appreciate you!!!"
Profile photo of Wayne Thompson

Wayne Thompson

January 5, 2026

5  out of  5
rating by Wayne Thompson
"Jim and his team were able to ask the right questions, do the research and resolve the issue in a timely manner. Very informed and responsive. Highly capable and professional."
We responded:
"Thank you Wayne for the very nice review. Greatly appreciate you and your trust all of these years together. -Jim"
Profile photo of Martha Andrews

Martha Andrews

December 23, 2025

5  out of  5
rating by Martha Andrews
"The Roebuck agency has been great to work with!
They were very thorough and answered all my questions as we put together the policy that best fits our needs.
They know the business very well and took as much time as needed to explain everything."
We responded:
"Thank you Martha! We appreciate you-thank you for doing business with Roebuck Insurance!-Jim"
Profile photo of Rebecca Brewer

Rebecca Brewer

November 24, 2025

5  out of  5
rating by Rebecca Brewer
"Highly recommend this office.Tonya is always super helpful. She even called me when my son’s payment didn’t go through so his car insurance would not lapse. That’s not a service you would get anywhere else. Coverage is good, claims are easy to file."
Profile photo of Amber G

Amber G

November 21, 2025

5  out of  5
rating by Amber G
"I’ve been with them for years and I've never had an issue! Anytime I have a question, or anything, they’ve always been the best."
Profile photo of Laurie Soulsby

Laurie Soulsby

November 13, 2025

5  out of  5
rating by Laurie Soulsby
"I am a long time customer, have always been pleased with the customer service. They truly have the customer's best interest in mind, consistently, all the time."
We responded:
"We appreciate you Laurie! Thanks for your business all of these years AND the great review!!-Jim"
Profile photo of Marguerite Lapierre

Marguerite Lapierre

November 7, 2025

5  out of  5
rating by Marguerite Lapierre
"Jim and Shelly are so wonderful to work with! They were so great at explaining everything to us and helping us understand all of our options without pressuring us into adding on extra things that we didn’t need and would be more expensive. They made sure all our questions were answered and we felt very comfortable! I would definitely recommend getting insurance through them! Thank you both so much!"
We responded:
"Thank you Marguerite for your very kind words and great review. It is our pleasure and we are so proud to have you part of Roebuck Insurance!"
Profile photo of John Ndahiriwe

John Ndahiriwe

October 27, 2025

5  out of  5
rating by John Ndahiriwe
"State Farm is truly the best place to be insured! The staff are very friendly, professional, and always take the time to explain everything clearly. What I love most is how much they care about supporting the community and families — you can really feel that they want to help, not just sell insurance. I highly recommend State Farm for anyone looking for honest, reliable, and caring service."
We responded:
"Thank you John! We enjoyed helping you and meeting your beautiful family. We look forward to our future together.-Jim"
Profile photo of Jonathan Nguyen

Jonathan Nguyen

October 17, 2025

5  out of  5
rating by Jonathan Nguyen
"So fast and professional! Shelly showed great empathy and was able to make it smooth and she has a friendly demeanor ! 10/10 would recommend working with to anyone"
We responded:
"Thank you Jonathan for this wonderful review! I agree, Shelly is fantastic-JIm"
Profile photo of Tina O'Byrne

Tina O'Byrne

October 15, 2025

5  out of  5
rating by Tina O'Byrne
"Jim and staff are always so helpful when I call the office. They keep me informed and updated during my time of need. I highly recommend this State Farm agent and his team!"
We responded:
"Thank you Tina for the great review! It is always nice to hear from you.-Jim"
Profile photo of Benjamin Zachary

Benjamin Zachary

October 9, 2025

5  out of  5
rating by Benjamin Zachary
"Jim and the folks at his office are always very helpful!"
We responded:
"Thank you Ben! We appreciate you!"
Profile photo of Debbie Lane

Debbie Lane

September 16, 2025

5  out of  5
rating by Debbie Lane
"Very professional"
We responded:
"Thank you Debbie!-Jim"
Profile photo of Justin Maples

Justin Maples

September 11, 2025

5  out of  5
rating by Justin Maples
"The team at Jim's office are always pleasant and helpful."
We responded:
"Hey Justin! Thank you for the very nice review. We appreciate you.-Jim"
Profile photo of Wanda Clark

Wanda Clark

August 30, 2025

5  out of  5
rating by Wanda Clark
"Jaynne was very informative answering the questions. She was very easy to talk with and was very knowledgeable. I appreciated her help and she helped me understand. She is an asset to your office."
We responded:
"Thank you Wanda! We appreciate your business. Happy we were able to get you the understanding you needed. Jaynne is indeed an asset to the office!-Jim"
Profile photo of Emily Terry

Emily Terry

August 29, 2025

5  out of  5
rating by Emily Terry
"We went in right after an auto accident and Tonya was super kind and helpful. We had a great experience given the circumstances. We recommend their office to anyone!"
We responded:
"Thank you for the very nice review Emily, and we are sorry your accident occurred. Glad we were able to get you set up and claim going.-Jim"
Profile photo of Diane Banks

Diane Banks

August 29, 2025

5  out of  5
rating by Diane Banks
"Great customer service! Always helpful and friendly. 😊"
We responded:
"Thank you Diane for the great review!-Jim"
Profile photo of Heston White

Heston White

August 27, 2025

5  out of  5
rating by Heston White
"Excellent customer service! Second vehicle insured through them. Highly recommend"
We responded:
"Hi Heston, welcome to our office! Thanks for the great review!! Look forward speaking with you the next time you are in. -Jim"
Profile photo of Rachel Plank A1 Quilting Machines, Inc

Rachel Plank A1 Quilting Machines, Inc

August 26, 2025

5  out of  5
rating by Rachel Plank A1 Quilting Machines, Inc
"Shelley Dayton is super helpful and knowledgeable."
We responded:
"Thank you Rachel for the very nice review! I agree Shelley is helpful and knowledgeable-she is part of a great team."
Profile photo of Agnes Hausam

Agnes Hausam

August 26, 2025

5  out of  5
rating by Agnes Hausam
"Reliable, always helpful"
We responded:
"Thank you Agnes! We appreciate you-thanks so much for leaving us a review. -Jim"
Profile photo of Jason Morris

Jason Morris

August 26, 2025

5  out of  5
rating by Jason Morris
"Super friendly and professional also they have a great 🐕!"
We responded:
"All of us thank you Jason for the great review, Buddy thanks you also!"
Profile photo of Megan Givens

Megan Givens

August 21, 2025

5  out of  5
rating by Megan Givens
"I was there today to get a copy of my husband's insurance card and the ladies there in the office were super sweet and helpful!!"
We responded:
"Thank you Megan! We enjoyed having you stop in and glad we were able to assist you.-Jim"
Profile photo of Elaine Haney

Elaine Haney

August 19, 2025

5  out of  5
rating by Elaine Haney
"Jim has been my agent for years and at times went above and beyond helping me. Janie and the rest of the office are the best!"
We responded:
"Thank you for the great review!-Jim"
Profile photo of Abigail Davis

Abigail Davis

August 8, 2025

5  out of  5
rating by Abigail Davis
"They are so helpful and quick any time we need something! Just purchased a new vehicle and sold my last and it was a very painless experience. Did it all over the phone. Would recommend!"
We responded:
"Thank you Abbey, congratulations on your new pickup!-Jim"
Profile photo of Jake Schaeppi

Jake Schaeppi

August 4, 2025

5  out of  5
rating by Jake Schaeppi
"Switched over from out of state insurance. Made the process very easy and quick."
We responded:
"We welcome you to Roebuck Ins Jake! Let's us know how we can help you in the future!-Jim"